If you are considering running a coffee shop, one of the most important things to get right is to how to get the best from your staff.
Whilst you may be used to the idea that the customer is always right, if you want to run a happy coffee shop, you should consider putting your staff first! I f your employees are happy, then they will give excellent service to your customers, and your customers will be happy. So, it is worth taking note of the following points:
Teach your staff how to handle difficult situations. If you observe them handling a difficult situation badly, do not criticize. Tell them "I don't know how I would have dealt with that problem - I'll need to think about it" Treat your staff with courtesy and respect. They will usually give the same in return. Discuss your training requirements with your supervisors before you begin to train your staff, so that your management structure is cohesive and working towards the same goals. Set weekly or monthly training sessions. Use these sessions to highlight strengths and weaknesses of your staff, and ask your staff if there are any points they wish to raise. NEVER reprimand any member of staff in front of other staff or customers. If you have a complaint with their work, discuss this in private. If you have a problem with a member of staff, raise the problem you wish to discuss and finish with praise. If you manage your staff with tact, they will listen to your complaint without resentment. Finally, remember - you are creating a team, without your team you do not have a business.
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